How do I place an order online?
Orders may be placed by first entering the quantity and selecting the style of the item you would like to purchase. Once selected, click the “Add” button and you will automatically be taken to your shopping cart with your selected item listed. From your shopping cart, you can either continue shopping by clicking on the “Continue Shopping” button or start the checkout process by clicking on the “Checkout” button. During checkout, simply follow the instructions on your screen to proceed through our safe and secure online process.

Orders will go out within 7-10 business days.

What are your hours of operation?
9:00 AM to 6:00 PM Monday - Thursday
9:00 AM - 5:00 PM Friday

How do I place an order over the phone?
For phone orders, please call us at 877-551-5111. Monday through Friday, 9:30 AM to 5:30 PM Pacific Standard Time. Please make note of the item(s) you like and we will be happy to process your order over the phone.

Orders will go out within 7 business days.

What methods of payment do you accept?
We accept Visa, MasterCard and American Express.

How do I see your bags in different fabrics?
There are 3 options to view the bags in different fabrics. You can click on the lookbook button located in the top navigation. This will launch a new window displaying the entire line of bags. You can click on an individual bag in the shopping cart and click the link “Click here to learn more about this bag”. This will launch a new window with a video and image of the bag offered in different fabrics. Alternatively, You can view selected bags in the different fabrics by clicking on the product photo after adding the bag to your shopping cart.

Is my credit card information secure?
Absolutely! The secure area of our checkout process utilizes 128-bit Secure Socket Layer (SSL) encryption technology to encrypt your personal data and credit card information. As you proceed through checkout, simply look for the yellow padlock (usually visible at the bottom of your browser window or in your URL bar) which ensures that your information remains safe. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you are entering a secure area. SSL encryption technology prevents your personal information from being decoded by an outside party while it is being transmitted to our secure processing network.

Will I be charged sales tax?
All orders will be charged state-mandated sales tax.

What if I am having some trouble with my shopping cart or checking out?
Please email stylistservices@gigihillbags.com with any concerns or issues that you may experience.

What happens after I place an order?
Upon a successful transaction, a confirmation will be sent to the email address you provided with your order. In addition, after your order has shipped you will receive an email from our warehouse containing your ship date and tracking information.

What if I change my mind and I want to order something different and I already placed my order?
Please contact customer service ASAP, at stylistservices@gigihillbags.com or call 877-551-5111. We process orders as they are received, we will work with you to the best of our ability to satisfy your request.

I did not receive my confirmation email after I placed my order?
You may have entered the wrong email address or the email may have gone to your junk or spam folder. Please add stylistservices@gigihillbags.com to your address book or to your list of accepted senders.

If you still need assistance, please contact or customers service department at stylistservices@gigihillbags.com or call us at 877-551-5111.

How do I check the status of my order?
Two ways. Call our carrier to track your package. Your tracking number was sent to you in your shipment notification. Or, email stylistservices@gigihillbags.com or call our office at 877-551-5111 and we will be happy to assist you.

When will I receive my order?
You will be notified if your order is in-stock or on back order. In stock items ship within 7 business days. Backorders ship within 4 to 6 weeks. You will be notified immediately if we expect an item to be on backorder for more than six (6) weeks.

Rush orders can be accommodated, please contact us directly if you require rush delivery.

What if I have a concern about my bag, who do I contact?
Please contact your Gigi Hill Stylist. Our goal is to keep you happy and have you remain a satisfied Gigi Hill customer! If you cannot reach your Stylist, call our office at 877-551-5111 and we will be happy to assist you.

Please follow these guidelines:

If you decide to return or exchange your bag, you must obtain a Return Authorization number via email within 5 days of receipt of your order. Please call our office at 877-551-5111 and we will be happy to assist you. Your bag must be unused and in its original condition. Please contact our customer service department for this number via email, stylistservices@gigihillbags.com. Once you receive this number you have an additional 5 days to return the bag. Unless the bag you received is damaged or an incorrect item, shipping and handling charges are non-refundable. If you received free shipping, you will be refunded the total purchase amount minus the actual original shipping costs.

What is your return or exchange policy?
Gigi Hill will gladly provide an exchange or a refund for your product, unused and in original packaging when it’s returned to us through your Stylist within 30 days of original order. Please contact your Stylist to arrange for any Returns or Exchanges. Any shipping charges to return product are the responsibility of the Customer and there is a $15 re-ship fee for exchange.

Do you offer special services like gift-wrapping, and gift certificates?
Yes. We are happy to gift-wrap your purchase and add a special note. Please contact us directly at stylistservices@gigihillbags.com or 877-551-5111 to arrange the details. There is an additional $10.00 gift-wrapping fee.

Gift certificates are also available and can be purchased by calling us at 877-551-5111. Amounts of $25.00, $50.00, $100.00 and $200.00 are available. Need something else? We are happy to assist you with your requests. Give us a call and let’s talk about what else you would like to see from Gigi Hill! We love to hear from our customers!

How do I care for my Gigi Hill bag?
To keep your bag looking clean and new, we recommend you spray it with a protective spray such as Scotch-Guard. For spot-cleaning, blot stains using a clean cloth and mild soap and water. You may also dry clean your bag.

Where are Gigi Hill bags manufactured?
All Gigi Hill bags designed in the USA and are made in Asia.

Where do you ship and what are the shipping rates?

What is your privacy policy?
Gigi Hill will never willfully sell, trade, rent, or otherwise transmit any of your personal information to a third party. The information we gather is used solely to help us process your order. Please read our security and privacy policy for more information.